Shipping & Returns
Orders placed on oncrux.com are processed Monday-Friday 8am to 3pm PST (excluding major holidays) and shipped within 1-2 business days from when the order is placed. Pending clearance of payment authorization and verification. Once your order is processed and shipped you will receive an email notification of your tracking information.
OnCrux.com ships to all 50 states, offering both a Standard and Express service. Shipping charges:
- Standard – $4.99
- Express – $7.99 *Choosing expedited shipping does not bypass the 1-2 business day processing period*
Cancelling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases. You can reach out to us by contacting firstname.lastname@example.org (Our Hours of operation are 8AM-4PM PST).
If for any reason your order is canceled, please allow up to 2-3 business days for the payment to be reversed. If it has not appeared by then, please reach out to our customer service team at email@example.com.
*If your cancelation is successful, a refund will be issued in the original form of payment within 1-2 business days.
*Cancelations are not guaranteed and depends if your order has entered the packing or shipment phases.
*During peak periods cancelations may not be possible as we cannot disrupt the workflow process by our warehouse team. Our warehouse team strives to dispatch orders to efficiently meet the expectations to our valued customers.
We stand by our products 100%! If you are unsatisfied with your purchase simply return the product to us undamaged within 14 days and we will issue a full refund of your purchase amount. Note, we do not provide pre-paid shipping labels. You must send back unwanted products at your own expense.
- Submit a request for a refund through your account.
- Use the shipping label provided and write the RMA on the outside box.
- Returns must be returned within 14 days of receiving your order.
- Once received we will issue a full refund of your original purchase amount within 5-7 business days